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Everything you need to know about Digital Transformation

There’s a certain nostalgia associated with old records, roll cameras, typewriters, and the likes of it. The memories these instruments bring with them always bring a smile and a child-like excitement with them.
However, amidst our excitement, we can’t afford to ignore that times have changed. No matter how much we love those memories, it is undeniable that we have better, and easier replacements for them. Today, technology has replaced our good memory-ledgers. A common sight to notice is that most of us simply can’t adapt to the dynamic requirements of today’s digital trends.

Particularly so, when it comes to work.

According to a recent study conducted by Deloitte Digital and MIT Sloan Management review, companies are increasingly moving towards digital platforms.  Why so?

This can mainly because it improves the pace at which work is done. Digital transformation automates a lot of repetitive tasks, as a result of which you and your employees have enough time on your plate to think of ways to enhance customer experience.

What is Digital Transformation?

For a long time, paper was the primary means for documenting all business transactions. Finance team would always have their desks piled with paperwork. Soon, computers replaced the papers and reigned for a few decades. This was when data started moving from paper trails to a digital platform.

Currently, we are at a stage where work is not limited to a particular device. Cloud storage helps employees work anywhere, anytime, and from any device. This gradual transformation has helped businesses work faster, with increased efficiency.
In short, digital transformation is the process of adopting digital technology in all areas of business. It helps in raising operation standards and thereby, improves the value businesses provide to their customers.

The Digital Transformation revolution

Change, at any scale, is not easy.

Since digital transformation involves a radical approach in the way businesses work, its adoption can produce friction. Once you move past this stage, you get to realize the benefits it has to offer. According to a research conducted by Mckinsey; less than 30 percent of organizations succeed at implementing digital transformation. The study also suggests that transformation depends not only on the industry but also on the number of employees in an organization.

Digital transformation is crucial to the health of your business. Here are some of the points to consider while employing digital transformation:

Include people who know their way around the digital platform

Digital transformation is not just about moving to a digital platform. It is a tectonic shift in the company culture, as well. The benefits you can reap from this shift is plenty, hence it is essential that you give the process due importance. Since the objective is to raise our operation standards, it is imperative that you hire people who know their way around the digital platform. These are the kind of people who are willing to experiment, take risks, and can solve problems quickly. Many companies also hire Chief Digital Officers (CDO) who drive this change to ensure a smooth transition.

Pro-tip: Take your employee feedback into account while introducing new technology. Since they would use it on a day-to-day basis, their evaluation is crucial for transformation. This will also help you understand what is working or not working for the team.

Encourage employees to get accustomed  to a digital mode of work

Change has to start small. Bringing about vast changes overnight can leave your employees perplexed. As a best practice, introduce small, incremental advancements to gauge adoption rates. Give your employees the space to learn and adapt to the technology.
For instance, start by implementing an interactive mode of communication as an alternative to emails. It allows instantaneous messaging, as a result of which work gets done faster. By doing so, your employees get the hang of transformation and can identify its associated benefits. Since it involves a change of mindset and behavior, the shift will be gradual. But it is better to be slow than never start at all.

Invest Time and Money in Employee training

It is an undeniable truth that digitization is the future. Therefore it is the need of the hour to invest in the right technology for your industry. On top of that, you need to ensure that your employees have the skill set required to work on digital platforms. This is where a training program might help.

CDOs have the responsibility of identifying the technology to help your business scale. At the same time, ensure all your employees are familiar with the advancements in technology via the training programs.

Summary

Going forward, digital transformation is going to reign across industries. It might take time for a full-fledged implementation, but the sooner you start with it, the better. To begin with, identify the points where this transformation is vital. Then, conduct an in-depth research to understand how it will help with your business. Hire folks who can help you with the transformation. Additionally, ensure your employees are familiar with the platforms too.

Last, but certainly not the least, measure the effectiveness of the transformation. Has it made work easier for your employees? Has it fastened the pace of work? Keep a note of all the improvements and rectify the setbacks to ensure that your business runs smoothly.

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