Error: There is no inter-entity relationship defined between {entity_1} and {entity_2}
What does the error mean?
This error occurs when a charge card transaction spans two entities — for example, the card belongs to one entity but a line item is coded to another. Sage Intacct needs to balance the books across both entities by creating "due-to/due-from" journal entries to track the intercompany debt. If there's no mapping that tells Sage Intacct how the two entities cross-charge each other, it blocks the transaction.
How to solve the error?
Map the due-to and due-from GL accounts between the two entities at the Top Level in Sage Intacct. To do this:
Go to Company > Setup > Configuration > Inter-entity account mapping.
Follow the steps in this Sage Intacct article to configure the mapping. For help setting it up, contact Sage Intacct support.
Once set up, go to Sage Expense Management and re-sync the failing expenses.