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Privacy policy

This version is effective until Apr 27, 2020. For the latest version, click here

Fyle Technologies Private Limited or any of its affiliates or associate companies or subsidiaries (hereafter collectively referred as "Fyle", "Fyle Lite", "We", "Us" or "Our") Privacy Policy describes how we collect, use, and disclose information when you visit or use our websites https://www.fylehq.com or https://accounts.app.fyle.in (the “Site(s)”), the Fyle mobile application or desktop application (the “App(s)”), the Fyle email plugins, the Fyle chrome extension and any other website or mobile application or plugins that links to this Privacy Policy (collectively, the “Services”).

This Privacy Policy explains what information of yours will be collected by us when you access the Services, how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our Site shall be limited to the purposes under this Privacy Policy and our Terms of Service to customers.

By visiting these sites or providing your Personal Information to one of our call-centre operators or live chat representatives or starting your free trial or signing up or logging in you are accepting and consenting to the practices described in this policy. Please note that this includes consenting to the processing of any Personal Information you provide, as described below.

Please review this Privacy Policy carefully. By using our Services, you consent to the use and sharing of your Personal Information as described in this Privacy Policy. IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES, OR OTHERWISE PROVIDE US WITH YOUR PERSONAL INFORMATION.

For the purpose of the Data Protection Act 1998 (the Act) and the upcoming European Parliament and the Council’s Regulation 2016/679 of 27 April 2016 (“GDPR”); the Data Controller is Fyle Technologies Private Limited situated at 550, 11th Cross, 2nd Main MICO Layout, BTM 2nd Stage Bangalore Karnataka 560076.

Information we may collect from you

We may collect and process the following information about you.

Information you provide to us

You may give us your name, valid company/individual email address, phone number to get started with your free trial. Depending on how you use the Services, you may be required to provide certain personally identifiable information (“Personal Information”), which may include, but is not limited to the following:

  • Name
  • Email address
  • Contact number
  • Industry you belong to
  • Location details when you enable the “mileage claim” feature
  • Travel details & preferences
  • Details of service providers you engaged with

Images of your expense statements, or any other image if you include it in any media content that you upload while using our Services (hereinafter collectively referred to as “User Content”).

Other Information You Provide

We also collect voluntarily provided information, which may include reviews, delivery instructions, subscriptions, referrals, or any other actions performed on the Services.

Our Services offer subscription plans including but not limited to Team Plan, Company Plan, and Custom Plan to help you manage your expenses. If you make a purchase via the Site you may be, providing your information to us to process your subscription plans including payment information (such as credit card number and/or debit card number) and valid contact number.

Information from other sources: Including but not limited to:

  • Fyle’s business partners through which you create or access your Fyle account, such as payment providers, social media services, expense management services, or apps or websites who use Fyle’s APIs or whose APIs Fyle uses
  • Partner accounting companies
  • Publicly available sources
  • Marketing service providers
  • Email addons

Fyle may also collect and store location information, device information, the browser you use to connect to our Service, date and time you accessed the service, transaction information or any other information collected by its business partners, which is required for carrying out Services. Fyle may combine the information collected from these sources with other information in its possession for providing Services.

We collect navigational information about what website pages you access or visit, your device’s Internet Protocol “IP” address, information about your mobile device (such as operating system of your mobile device or browser type), the URLs of websites that referred you to us, non-precise geographic location, technical information about your device, system and app software and peripherals, date and time stamps and other metadata concerning your User Content associated with your usage of our Services, system configuration information and messages and phone numbers and email addresses when you choose to reach out to us via these communication channels including but not limited to phone, email and chatbot services.

Storage and transfer of personal information

Your Personal Information and files including their backups are stored on Fyle’s servers and the servers of companies we hire to provide services to us. Your Personal Information may be transferred across national borders because we have servers located in the United States of America and India, and the companies we hire to help us run our business may be located in different countries around the world.

The information that we collect from you may be transferred to, and stored in, a country outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. The laws in some countries may not provide as much legal protection for your information as in the EEA. By submitting your Personal Information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

GDPR

If You are a resident of the European Economic Area and we maintain your Personal Information Within the scope of the General Data Protection Regulation (GDPR), you have additional rights. If, despite our commitment and efforts to protect Personal Information, You believe that your data privacy rights have been violated, we encourage and welcome users to come to Us first to seek resolution instead of any complaint. Please review our approach to GDPR here.

Cookies

Cookies are bits of electronic information that a website may transfer to a visitor's computer to identify specific information about the visitor's visits to a website. The Site uses a browser feature known as a cookie, which assigns a unique identification to your computer. In case you do not wish us to collect such information kindly refer to our cookie policy or reach us at [email protected]. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that store cookies. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to manage cookies on a wide variety of browsers. However, please note that if you disable the use of cookies on your computer, some functionality of our site will not work you will not be able to shop on our Site, only browse. The information we collect with cookies is not sold, rented, or shared with any third parties, other than for internal development and maintenance of the Services and to retarget and remarket Fyle to users.

Use of Information

We primarily use the information including but not limited to the following purposes:

  • To provide you functionality with the extension/plug-ins and Services
  • To analyse trends for how the Services and the Site/App are used;
  • To improve the Services and the Site/App;
  • To help personalize your experience of the Services and the Site/App;
  • To provide one-click expense tracking Services;
  • To process or facilitate payments for Services;
  • To enable features that allow you to share information with other people within your team
  • To contact you in connection with your Services;
  • To perform internal operations necessary to provide our Services, troubleshooting software bugs and operational problems, to conduct data analysis, testing, research, and to monitor and analyse usage and activity trends;
  • To personalize the content and features you see when you visit our website or download the App;
  • To respond to your questions and assist with problems with our Services;
  • To assist you when you contact our customer support services, including a) Direct your questions to the appropriate customer support person, b) Investigate and address your concerns, c) Monitor and improve our customer support responses;
  • For product development. This allows us to improve and enhance the safety and security of our Services, develop new features and products;
  • For Processing online job application, you have applied for.

We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.

Aggregate information is also collected for statistical purposes. Fyle may use software programs to create summary statistics, which are used for such purposes as assessing the number of uses of different features of the Services, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

Fyle may use the information collected to communicate with you about products, services, promotions, studies, surveys, news, updates, and events but in no manner whatsoever will Fyle will use its permission to use restricted data for these communications.

Fyle will only use access to read, write, modify, or control mail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read, and process emails and will not transfer this mail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.

You grant Fyle an irrevocable, perpetual, royalty-free right and license to use the anonymous information we collect as per this privacy policy; we will never use your personal information without your consent in any manner, additionally Fyle will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for Fyle's internal operations and even then only when the data have been aggregated and anonymized.

Marketing Opt-Outs

You may opt-out of receiving promotional emails from Fyle [●]. You may also opt-out of receiving emails and other messages from Fyle by following the instructions in those messages. Please note that if you opt-out, we may still send you non-promotional messages or information about your account.

Sharing of Information

We may also share personally identifiable information and non-personally identifiable information externally with other third-party service providers, which might include, but is not necessarily limited to the companies who provide us with third party services, payment provider , business entities that provide email address management and communication contact services, network equipment and application management providers and hosting entities, credit and debit card payment gateways and processors and other service providers which may be involved in the other types of services and activities otherwise discussed in this privacy policy.

Currently, we use Stripe, Inc. to manage our payments, but we reserve the right to change this service provider at any time for any reason. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. Your credit card information will also be subject to our payment processor’s privacy policy in addition to ours. PLEASE READ THE PRIVACY POLICY ON THE WEBSITE OF ANY PAYMENT PROCESSOR THAT YOU ARE DIRECTED TO REGARDING THE USE, STORAGE AND PROTECTION OF YOUR CREDIT CARD INFORMATION BEFORE SUBMITTING ANY CREDIT CARD INFORMATION. Fyle complies with all legal requirements of your State’s applicable laws regarding providing refunds for unauthorized charges. When you make a charge, we shall display a completed charge screen. This is your electronic receipt. You should print or save this electronic receipt for your records. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARDS, DEBIT CARDS OR OTHER PAYMENT MEANS USED TO INITIATE ANY TRANSACTION.

We may also share your Personal Information for the purposes including but not limited to the below:

  • When you agreed to the sharing
  • If you are a business customer and agreed to receive Fyle marketing communications. Note that we do not share Personal Information about consumers with third parties for their own marketing purposes unless the consumer agreed to that sharing.
  • When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process.
  • When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our apps or websites against attacks, or protect the property and safety of Fyle, our customers and users, or the public.
  • If we merge with or are acquired by another company, sell Fyle’s websites, apps, or business units, or if all or a substantial portion of our assets are acquired by another company. In those cases, your information will likely be one of the assets that is transferred.

Our blog is managed by a third-party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third-party application if you want the Personal Information that was posted to the comments section removed.

We display personal testimonials of customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected].

Further, you agree that Fyle may transfer the anonymous information we collect in the event of any corporate restructuring or any sale, assignment, or transfer of substantially all of its rights in the Apps.

We do not sell, trade, or otherwise transfer your Personal Information except in accordance with this policy. We do not share any information that directly identifies you with any third party, except in the following limited cases:

  • As required to comply with applicable law or regulation, or to comply with law enforcement;
  • To respond to claims and/or legal process;
  • To protect our rights or our property, or to enforce our Terms of Service;
  • To help ensure the safety of the public or an individual;
  • To prevent behaviour that is (or that we think may be) illegal or unethical;
  • With your consent, or at your request or direction; or
  • As otherwise set forth in this Policy.

Some elements on the Site, such as any sponsored links advertising, are supplied to us by third parties under contract. We may supply some of the information we collect from you to those third parties including complying with google API Services: User Data policy available at: ​https://developers.google.com/terms/api-services-user-data-policy, so that they can provide those elements for display. To remove the content, you have shared on the Site or our Apps, you may use the same features (available on the Site/ Apps) to do so. In case you have any query regarding removal and or deletion of such contact you can write to us at [email protected].

CONNECTING YOUR EMAIL ACCOUNT

You can choose to provide explicit consent to connect your email accounts with your Fyle Account. Once connected, the File Website/app will securely access and analyse the relevant contents of related to the Services provided by Fyle.We encourage you to review your information prior to signing in through the applicable service.Fyle does not under any circumstances store your email messages, email messages headers, message bodies, or attachments. Fyle only accesses your email account for scanning purposes and displays information immediately as it is returned. Fyle requests read-only access to your email account and will not attempt to alter or modify your email account or email messages in any way except as otherwise agreed by you through additional consent to write permission in your account with respect to the services from Fyle you are opting.

You can choose to enable us to access one or more of your email accounts by connecting such account(s) with your Fyle account. If you connect your email account, the FyleSite/App will automatically access and analyse the contents of emails, from a small list of whitelisted senders that comprise of third parties providing you services, in your email account(s) on an ongoing basis for the purpose of identifying documents related to the applicable Services availed by you, may contain recent account statements, transactions, or linked services. Once linked, the applicable information will then be extracted from your emails into your Fyle account so that you may access the same through the Fyle Site/App on mobile and desktop.

Fyle’s access to the email account/s is authorized through the email provider’s access mechanism. This information will be used to enable the Fyle Site/App to automatically access the applicable and relevant information to analyse, extract, and store information securely from such accounts for use in the Fyle Site/App.

You will be asked in each case whether you want to connect your email account.You are free to de-link your email connection with Fyle at any time. You may manage your connections to email and de-link the same at any time from the Site/App.For example, Google Mail’s permission settings are located at: myaccount.google.com/permissions. A user de-link the access to their email any time they wish at this URL

Google user data is accessed using the officially supported Google APIs. Specifically the following scopes are used: email, profile, openid, gmail.readonly. These scopes are required for the operation of Fyle with Gmail accounts. Google user data is used as mentioned above. The only Google user data that is stored is the email address and basic profile information for accounts that are explicitly connected to Fyle, as mentioned above. No Google user data is under any circumstance shared to any third party.

Data Retention

Fyle retains your information while your account remains active, unless you request deletion of your information or account as per the terms of our Data retention policy. For more details you can access the privacy policy here. In some cases, we may retain certain information about you as required by law or other purposes as described in this section even if you delete your account.

Privacy of Children

We recognize the importance of children's safety and privacy. We do not request, or knowingly collect, any personally identifiable information from children under the age of 18. Fyle is very sensitive to privacy issues regarding children. We knowingly do not collect any information from children under the age of 13.

If a parent or guardian becomes aware that his or her child has provided us with Personal Information, he or she should write to us at your [email protected].

Security

Your Personal Information is extremely important to us. Your information resides on a secure server that only selected personnel have access to. Promotional and referral codes are random alphanumeric sequences that are encrypted. In addition to our precautions, it is important that you do not share your password with anyone. Although we try our best to protect your information, we cannot eliminate security risks associated with Personal Information.

California's Do Not Track Notice

Fyle does not have a mechanism in place for responding to browser “do not track” signals or other similar mechanisms used to limit collection of information for use in Online Behavioural Advertising. There currently is no consensus among industry participants as to what "Do Not Track" means in this context. Therefore, like many websites and online services, the Services do not alter their practices when they receive a "Do Not Track" signal from a visitor's browser. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

Your Rights

Right to be informed: You are entitled to know whether we hold your Personal Information and the purpose your personal data is processed for.

Right of access: You are entitled to obtain a copy of your personal data, together with an explanation of the categories of data being processed, the purposes of such processing, and the details of third parties to whom the data may have been disclosed to.

Right to rectification: You are entitled to correct / update your Personal Information available with us.

Right to erasure: You are entitled to get your data erased from our customer relationship management (CRM) databases. Please note that we need to retain certain information about you for legal and internal business reasons, such as fraud prevention. We will retain your Personal Information for as long as necessary to provide you with the websites and apps you are eligible to use and as needed to comply with our legal obligations and enforce our agreements.

Right to data portability: You are entitled to obtain and reuse your personal data. You can either obtain the data from us or, in turn, provide it to a third party (if you so wish), or ask us to transfer your personal data directly to a third party.

Right to object / restrict processing or both: You have a right to object / restrict the processing of your data in some circumstances, including where the data is inaccurate (for the period during which we are verifying the data), the data is no longer required in light of the purpose of processing, or in connection with direct marketing (you can prevent / discontinue marketing communications to you by checking certain boxes on the forms we use to collect your personal data), or by utilizing opt-out mechanisms in the emails we send you.

In the above cases, we will retain minimum personal data to note that you opted out from being contacted again.
For the exercise of any of the above-mentioned rights, please write to us at your [email protected].

Third Party

Some of the functionality on our Services may be provided by third parties that are not affiliated with Fyle. These entities may collect or receive certain information about your use of our Services and your activities over time and across different websites, including through the use of cookies, web beacons, and similar technologies. This Privacy Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies.

Fyle is not responsible for the privacy practices of these entities. In addition, our Services may contain links to other websites not operated or controlled by us. Such websites are not under our control and we are not responsible for their privacy policies or practices. If you provide any Personal Information through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party and also you also consent to the terms of service / use and privacy policies of these third parties.

Social Networking

You may choose to enable or log in to our Services via various online services, including social networking services like Facebook. Our Services also may enable you to access social networking services such as Facebook, Twitter, or Instagram (collectively, “Social Network”) directly or indirectly through our Services. You may refer to details in our list of third parties.

Disclaimer and Limitation of Liability

Fyle makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contained on theseSites/Apps or any sites linked to theseSites/Apps.

All the materials on this site are provided ‘as is’ without any express or implied warranty of any kind, including the warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if has been advised of the possibility of such loss or damages.

Changes to the Privacy Policy

Our Services may change from time to time. As a result, we reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. If we make any material changes to the way we use or disclose your Personal Information, we will notify you by email, at the email address you have provided to us. If you object to any changes you must cease using our Services. Please review this Privacy Policy periodically by visiting this webpage. This Privacy Policy was last updated on the date indicated at the top of this page. Your continued use of our Services after any changes or revisions to this Privacy Policy indicates your agreement to the terms of the revised Privacy Policy.

Fyle welcomes your comments regarding this Privacy Policy. If you believe that we have not adhered to this Policy or If you have questions or concerns with respect to our Privacy Policy, please write to us at your [email protected]. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of Personal Information is protected and maintained.

Governing Law

This Privacy Policy shall be governed by and constructed in accordance with the laws of India, without reference to conflict of laws principles. The courts in Bangalore, India, shall have the exclusive jurisdiction to determine any disputes arising in relation to, or under, these Privacy Policy. User agree to submit to the jurisdiction of the courts in Bangalore, India, and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts.

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