3CX develops an open standards software-based IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs and boosts company productivity and mobility. 3CX offers companies a complete Unified Communications package out of the box. 250,000 customers worldwide use 3CX.
3CX had a manual expense management process, which meant that employees were frustrated with managing receipts and reporting them on time. The finance team needed a better solution to minimize delays and errors in reimbursing their employees.
What was their expense reimbursement process like?
3CX develops an easy to use and manage communications solution. The same could not be said for their expense management which was all paper and spreadsheet-based, and that came with its customary set of challenges for people who had to claim their reimbursements and for the finance team who had to approve them.
So being an innovative company in its field 3CX needed a piece of software that was easy for their traveling employees to use and would also help boost productivity by eliminating tedious time consuming tasks.
Why was this difficult for the finance team?
Why did employees find manual expense reporting difficult?
The finance teams’ search for a solution
The finance team was done with manual processes. Clearly, spreadsheets and papers were not cutting it. They were in the market for an expense management solution that made it easier for their employees to claim their reimbursements. They wanted to process claims faster while being transparent about the process. It did not make sense for them to spend a lot of time manually checking for policy violations - something they were obligated to do with the spreadsheet-based system.
They also wanted their employees to have greater control over how and where to file their expenses and to not face frustrations while filing their expenses. That’s when they chose Fyle.
Building a transparent reimbursement process
(Alice Karlson, Accounts and Operations Manager)
Alice says Fyle gave the finance team one central place to manage all their expenses, and they could so do transparently with clear policies because:
The benefits didn’t stop with the finance team either. Giving their employees an easy way to file their claims made sure that tracking and monitoring expenses became so much easier. There was a considerable improvement in the turnaround times for processing reimbursement claims. As a result, employee frustration declined drastically and expense management was no longer a thing to worry about.
Better employee experience with faster reimbursements
The employees could file receipts from wherever they were, and the problem of losing receipts was a thing of the past. Employees no longer had to waste time collecting, storing and recording paper receipts. And the best part was that they could track their daily allowances on trips and avoid any nasty surprises.
The Finance team did not have to waste time converting currencies back and forth - everything was done automatically through Fyle. Even if they encountered internet issues- this wasn’t a problem because they could still Fyle expenses offline too.
Saving time for more impactful tasks
The biggest time saver was the actual filing of expenses. Before they had to go through their receipts manually and fill them up in the sheet. Now all they had to do was to click a picture of their receipt or file it directly from their inboxes with no more manual data entry.
The second biggest time-saver was generating reports - it took a long time to compile all the claims and put them into a report. Now that everything was already in one place, all they had to do was to just generate a report automatically from the dashboard, and it was all done.
An intelligent expense management platform
Alice says that it is now so much easier to monitor and track expenses because they got all their travel expenses in one place, and also that it was a breeze to use, because of the simple, easy-to-use interface.
Zina Ellidou, Bookkeeper & Office Administrator, says that Fyle has helped the finance department simplify and optimize employee expense management. They were able to do this by reducing turnaround times and errors caused by a paper processes and mitigated fraud by ensuring all expenses were compliant with corporate policy.
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