How Centric Infrastructure Group simplified expense reporting and NetSuite sync with Fyle


The Woodlands, Texas


200+ employees


Utilities and Fiber

Centric Infrastructure Group (Centric), headquartered in The Woodlands, TX, provides centralized management, administrative, engineering, field, and emergency services for gas utilities and fiber internet. With subsidiaries Universal Natural Gas and Centric Fiber, they bring critical infrastructure to developing and established markets. Centric is rapidly expanding safe, reliable, and affordable natural gas and fiber optic telecommunication services to residential and commercial customers.

Expense Management challenges that made Centric look for a new platform

Centric previously used a different expense management software but faced multiple challenges and difficulties outlined below, which ultimately led them to look for a more suitable platform.

  • They could not access direct bank feeds due to the software’s lack of PCI compliance. This meant their credit card transaction data didn’t automatically flow into their account, making reconciliation manual and difficult.
  • Receipt matching was not automated, meaning users had to manually reconcile receipts with the card expense, requiring hours to days each month of additional work.
  • Integration with Centric’s ERP/Accounting system was limited, error-prone, and lacked customization.
  • Employee out-of-pocket expenses could not be reimbursed directly from the platform as ACH payment was not available.

How Fyle made expense management seamless

Easy, streamlined expense reporting

Over the past year, Centric has experienced a significant shift in expense management with the adoption of Fyle.

  • Employee out-of-pocket expenses could not be reimbursed directly from the platform as  ACH payment was not available.
  • Fyle's reporting tools provide real-time expense insights, aiding Centric Services in tracking expenses promptly and ensuring timely processing.
  • Fyle automates receipt matching and credit card reconciliation, saving hours of effort.

Easy, streamlined expense reporting
Increased control, compliance, and accuracy

Increased control, compliance, and accuracy

Fyle has helped Centric save valuable time and resources, and ensure expense compliance.

  • It has allowed them to monitor expense report submissions and accurately reflect expenses in their books.
  • Automated expense coding and easy approvals have enabled the accounting team to better control and increase efficiency in managing expenses before exporting them to NetSuite.

Powerful, 2-way sync with NetSuite

Centric transitioned to Fyle while going live with their NetSuite environment. Their previous software
did not allow them to control how the expenses would flow into NetSuite, and connecting to NetSuite
was difficult. When Centric found Fyle, they needed a quick implementation for NetSuite, control of
how expenses are migrated to NetSuite, and a higher end-user acceptance rate.

Better spend visibility, budgeting, and cost control

Better spend visibility, budgeting, and cost control

The internal reporting on expenses in Fyle has helped Centric’s management get clarity on major spending categories. They were able to fine-tune departmental budgets effectively, making strategic decisions based on accurate spending insights provided by Fyle's reports.

Efficient customer service and support

Fyle offers industry-best 24x7 support with a first response time of under 30 minutes for any ticket. We also have a CSAT score of more than 92%, ensuring queries never go unanswered.

‘‘Fyle customer service and our Fyle account rep have been extremely easy to work with. They listen to all our concerns and suggestions, and handle any issues promptly. They continually meet with us to see if there are any updates they can make with our Fyle environment.’’

Kyle Shaffer, NetSuite Administrator & Matt Moore, CPA, Accounting Manager

Efficient customer service and support

Ready to cut your reimbursement cycle by half
with Fyle?

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