How Centric Infrastructure Group simplified expense reporting and NetSuite sync with Fyle

Centric Infrastructure Group (Centric), headquartered in The Woodlands, TX, provides centralized management, administrative, engineering, field, and emergency services for gas utilities and fiber internet. With subsidiaries Universal Natural Gas and Centric Fiber, they bring critical infrastructure to developing and established markets. Centric is rapidly expanding safe, reliable, and affordable natural gas and fiber optic telecommunication services to residential and commercial customers.

Expense Management challenges that made Centric look for a new platform

Centric previously used a different expense management software but faced multiple challenges and difficulties outlined below, which ultimately led them to look for a more suitable platform.

• They could not access direct bank feeds due to the software’s lack of PCI compliance. This meant their credit card transaction data didn’t automatically flow into their account, making reconciliation manual and difficult.
• Receipt matching was not automated, meaning users had to manually reconcile receipts with the card expense, requiring hours to days each month of additional work.
• Integration with Centric’s ERP/Accounting system was limited, error-prone, and lacked customization.
• Employee out-of-pocket expenses could not be reimbursed directly from the platform as ACH payment was not available.